Privacy Policy
Your trust is our priority. Transparency in every click.
Last Updated: October 2025
At CTRL+Familia, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.
1. Information We Collect
We collect information in two main ways: directly from you and automatically through your use of our site.
A. Information You Provide
When you purchase our "Parent Pack" or contact us:
- Contact information (Email address, Name).
- Communication data (Messages to support).
B. Automated Collection
Through pixels and scripts (like GTM):
- Device type & IP address.
- Browser type & OS.
- Interaction data (Pages visited).
2. How We Use Your Information
We use the information we collect to:
- Deliver the Product: Send you the download links and access to the materials you purchased.
- Customer Support: Respond to your questions or refund requests.
- Improvement: Analyze how users interact with our website to improve the user experience (UX).
- Marketing (Optional): Send you updates or offers only if you have opted in to receive them.
3. Payment Processing (Hotmart)
Important: Secure Transactions
We do NOT store or process your credit card or banking information on our servers. All transactions are securely handled by Hotmart, a global third-party payment processor.
When you click "Buy", you are redirected to Hotmart's secure checkout. Their use of your personal information is governed by their own Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as Google Tag Manager, GA4, and Meta Pixels) to track the activity on our service and hold certain information.
Essential Cookies: Necessary for the website to function correctly.
Analytics Cookies: Help us understand how visitors interact with the website.
Marketing Cookies: Used to track visitors across websites to display ads that are relevant (Retargeting/Remarketing).
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
5. Third-Party Sharing
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.
6. Security of Your Data
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
7. Children's Information
While our product is for parents about children, our website does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately.
8. Your Data Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the data we hold about you.
9. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Email: contacto@ctrlfamilia.com